One way to do this is to include the fields in the TEXT part of the notification. We do this and we send plain text email notifications.
Case $Case ID+$ which you submitted is Pending - Resolution If this problem has been resolved to your satisfaction, do nothing. If not, please reply to this email. Summary : $Summary$ Case ID+ : $Case ID+$ Priority : $Priority$ Status : $Status$ Arrived Date : $Arrival Time$ Orig Submitter : $Orig Submitter$ Modified-date : $Modified Time$ Last-modified-by : $Last-modified-by$ Requester ID+ : $Requester ID+$ Requester Name+ : $Requester Name+$ Phone : $Phone Number$ Alt Contact : $Alt Contact$ Region : $Region$ Site : $Site$ Department : $Department$ Office : $Office$ Location : $Location$ Category : $Category$ Type : $Type$ Item : $Item$ Group+ : $Assigned To Group+$ Assigned to : $Assigned To Individual+$ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Palmer Sent: Thursday, July 17, 2008 1:57 PM To: [email protected] Subject: Email Notifications I'm currently on Version 6.3 with a SQL database. Is there a way to control how the email notifications are formated? When you include specific fields you want to send in the notifications. Can you control the order of those fields? If so how? Thanks, Timothy Palmer _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
