I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify.
How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: [email protected] Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
