Have you tried returns? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 12:16 PM To: [email protected] Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
The SGP group ID does work - the issue at hand is when I try to add multiple groups. I have tried separating them with semi-colons, commas, spaces, etc. Does not seem to work. On 7/23/08, strauss <[EMAIL PROTECTED]> wrote: > I would expect you to have to translate the 15-char SPG group ID to > the actual 10-digit Group ID before the notification engine is going > to be able to understand it. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center http://itsm.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, July 23, 2008 11:19 AM > To: [email protected] > Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 > > Thanks for your email Lisa. > > I have tried setting z1D NT Support Group ID, but this does not seem > to work. > > I looked up one of the groups that I want to notify - SGP000000000090 > - I tried to set this field to z1D NT Support Group ID, but didn't > work. > > My notification is working - I just need to get to notify the right > people. I want it to notify everyone in the group SGP000000000090. > > > > On 7/23/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote: > > I had tried using the $Group ID$ field, the $Group Name$ field, but > > since there's not really an email or contact# associated with a > support > > group it doesn't have anything to notify. > > > > How do you identify that those are the six groups you want to notify? > > Do you want to tell everyone in that group, or is there an > > additional set of criteria to identify that subset of people? > > > > I'm interested in determining this functionality as well because it > > is definitely a gap in functionality OOTB that clients are missing. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > Sent: Wednesday, July 23, 2008 8:49 AM > > To: [email protected] > > Subject: QUESTION: SYS:Notification Messages - ITSM 7 > > > > Has anyone done a custom notification in SYS:Notificaiton Messages > > and have the Notification go to particular support groups? > > > > I have no issues with creating a custom notification - which does go > > out - the only issue is i'm not sure how to tell Remedy that it > > needs to go 6 different groups. > > > > Suggestions / ideas? > > > > THANK YOU! > > > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
