What is the SQL error you were getting under this condition? I'm not 100% sure, but I think that support group id(s) that you use in the "User Name" field of the Notify filter, are expanded at runtime, to the actual group name. If that is the case, and depending on the combined length of the group names, you may be exceeding the 255 characters defined for the "User Name" field on the Notify Action.
HTH Leonard -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 9:47 AM To: [email protected] Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 OK - i'm a little closer now - I added one group ID to z1D NT Support Group ID and it works. However, I need to add 5 more, and it does not like that - when I try to submit an incident it gives me a SQL error. On 7/23/08, T. Dee <[EMAIL PROTECTED]> wrote: > If I set z1D NT Support Group ID with SGP000000000090 - the > notification does not go out. > > If I don't set it my notification goes out. > > > > On 7/23/08, T. Dee <[EMAIL PROTECTED]> wrote: > > Thanks for your email Lisa. > > > > I have tried setting z1D NT Support Group ID, but this does not seem to work. > > > > I looked up one of the groups that I want to notify - SGP000000000090 > > - I tried to set this field to z1D NT Support Group ID, but didn't > > work. > > > > My notification is working - I just need to get to notify the right > > people. I want it to notify everyone in the group SGP000000000090. > > > > > > > > > > > > On 7/23/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote: > > > I had tried using the $Group ID$ field, the $Group Name$ field, but > > > since there's not really an email or contact# associated with a support > > > group it doesn't have anything to notify. > > > > > > How do you identify that those are the six groups you want to notify? > > > Do you want to tell everyone in that group, or is there an additional > > > set of criteria to identify that subset of people? > > > > > > I'm interested in determining this functionality as well because it is > > > definitely a gap in functionality OOTB that clients are missing. > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > > Sent: Wednesday, July 23, 2008 8:49 AM > > > To: [email protected] > > > Subject: QUESTION: SYS:Notification Messages - ITSM 7 > > > > > > Has anyone done a custom notification in SYS:Notificaiton Messages and > > > have the Notification go to particular support groups? > > > > > > I have no issues with creating a custom notification - which does go > > > out - the only issue is i'm not sure how to tell Remedy that it needs > > > to go 6 different groups. > > > > > > Suggestions / ideas? > > > > > > THANK YOU! > > > > > > ________________________________________________________________________ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
