If I set z1D NT Support Group ID with SGP000000000090 - the notification does not go out.
If I don't set it my notification goes out. On 7/23/08, T. Dee <[EMAIL PROTECTED]> wrote: > Thanks for your email Lisa. > > I have tried setting z1D NT Support Group ID, but this does not seem to work. > > I looked up one of the groups that I want to notify - SGP000000000090 > - I tried to set this field to z1D NT Support Group ID, but didn't > work. > > My notification is working - I just need to get to notify the right > people. I want it to notify everyone in the group SGP000000000090. > > > > > > On 7/23/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote: > > I had tried using the $Group ID$ field, the $Group Name$ field, but > > since there's not really an email or contact# associated with a support > > group it doesn't have anything to notify. > > > > How do you identify that those are the six groups you want to notify? > > Do you want to tell everyone in that group, or is there an additional > > set of criteria to identify that subset of people? > > > > I'm interested in determining this functionality as well because it is > > definitely a gap in functionality OOTB that clients are missing. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > Sent: Wednesday, July 23, 2008 8:49 AM > > To: [email protected] > > Subject: QUESTION: SYS:Notification Messages - ITSM 7 > > > > Has anyone done a custom notification in SYS:Notificaiton Messages and > > have the Notification go to particular support groups? > > > > I have no issues with creating a custom notification - which does go > > out - the only issue is i'm not sure how to tell Remedy that it needs > > to go 6 different groups. > > > > Suggestions / ideas? > > > > THANK YOU! > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > This message is subject to and does not create or vary any contractual > > relationship between TuringSMI, SMI Technologies, SMI Telco, its > > subsidiaries or affiliates and you. Internet communications are not secure > > and therefore the TuringSMI Group does not accept any legal responsibility > > for the contents of this message. Any views or opinions expressed are those > > of the author. This message is intended for the addressee(s) only and its > > contents and any attached files are strictly confidential. If you have > > received it in error, please contact the sender on the number above. > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
