I would expect you to have to translate the 15-char SPG group ID to the actual 10-digit Group ID before the notification engine is going to be able to understand it.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:19 AM To: [email protected] Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP000000000090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP000000000090. On 7/23/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote: > I had tried using the $Group ID$ field, the $Group Name$ field, but > since there's not really an email or contact# associated with a support > group it doesn't have anything to notify. > > How do you identify that those are the six groups you want to notify? > Do you want to tell everyone in that group, or is there an additional > set of criteria to identify that subset of people? > > I'm interested in determining this functionality as well because it is > definitely a gap in functionality OOTB that clients are missing. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, July 23, 2008 8:49 AM > To: [email protected] > Subject: QUESTION: SYS:Notification Messages - ITSM 7 > > Has anyone done a custom notification in SYS:Notificaiton Messages and > have the Notification go to particular support groups? > > I have no issues with creating a custom notification - which does go > out - the only issue is i'm not sure how to tell Remedy that it needs > to go 6 different groups. > > Suggestions / ideas? > > THANK YOU! > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
