Hello Joel I worked on a system that did something similar a long time ago, and I cannot remember all the details, but what I remember is this Incoming fax came in as a text file which was passed to a bar code reading program, which read the bar code and translated it into straight text, this program wrote it to a text file and put it in a specific directory. The ARS system ran an escalation periodically to sweep this directory, if it found a file, it read the file and created a ticket in the system. I think arimport was used to read the file and create a ticket. I will see if I can find any old notes on it. thanks shafqat
--- On Thu, 7/24/08, Rick Cook <[EMAIL PROTECTED]> wrote: From: Rick Cook <[EMAIL PROTECTED]> Subject: Re: Fax to Attachment To: [email protected] Date: Thursday, July 24, 2008, 4:53 PM ** Joel, there are numerous internet-based fax services - could calling one of those from Remedy workflow be a viable solution for you? I would imagine that one or more of them has a command line and/or web service interface. Rick On Thu, Jul 24, 2008 at 8:40 AM, Joel Sender <[EMAIL PROTECTED]> wrote: ARSlisters, I was asked this question and drew a blank: We are starting a custom ARS application implementation to replace a current proprietary system. The current system has a faxing functionality we need to be able to duplicate. Unfortunately, we cannot access the current coding because it is proprietary code. The functionality we need to duplicate is: After a requester has created a ARS record, they need to be able to fax a paper copy of a document and have it attached to the ARS record automatically. Today they print a cover sheet that has several barcodes on it, including the request number for the ARS record. They then fax the cover sheet and the document to a fax number and the 'system' reads the faxed barcodes on the cover sheet and attaches the document to the appropriate service request. Our problem is that we have no idea how to build the same capability into a custom ARS application. Does anyone have any ideas? Thanks, Joel ******************************************* Joel Sender, Director of Western Operations QMX Support Services, Inc. www.QMXS.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
