Joel, there are numerous internet-based fax services - could calling one of those from Remedy workflow be a viable solution for you? I would imagine that one or more of them has a command line and/or web service interface.
Rick On Thu, Jul 24, 2008 at 8:40 AM, Joel Sender <[EMAIL PROTECTED]> wrote: > ARSlisters, > I was asked this question and drew a blank: > > > We are starting a custom ARS application implementation to replace a > current > proprietary system. The current system has a faxing functionality we need > to be able to duplicate. Unfortunately, we cannot access the current coding > because it is proprietary code. > > The functionality we need to duplicate is: > After a requester has created a ARS record, they need to be able to fax a > paper copy of a document and have it attached to the ARS record > automatically. > Today they print a cover sheet that has several barcodes on it, including > the request number for the ARS record. > They then fax the cover sheet and the document to a fax number and the > 'system' reads the faxed barcodes on the cover sheet and attaches the > document to the appropriate service request. > > Our problem is that we have no idea how to build the same capability into a > custom ARS application. > Does anyone have any ideas? > > Thanks, > Joel > ******************************************* > Joel Sender, Director of Western Operations > QMX Support Services, Inc. www.QMXS.com > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
