Joe, are you talking about the options in the alert tool, because they have been set on the client machines to enable alerts and also the flash icon is set and also won't alert them,
Thanks ! Rick Trevino | Remedy Developer | Global Outsourcing and Infrastructure Services Unisys | 9500 Metric Blvd Suit 100 | Austin TX 78758 | (512) 719-9683 Cell 512-791-8647 THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY MATERIAL and is thus for use only by the intended recipient. If you received this in error, please contact the sender and delete the e-mail and its attachments from all computers. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, August 19, 2008 4:37 PM To: [email protected] Subject: Re: Remedy Alert I am not talking about a preference server.. I am talking about the Alert tool preferences that can be set to either enable or disable a pop-up. My guess is probably that your laptops and desktops are being built from two different images both of which have different sets of preferences stored in their respective images. When you log into the Alert tool, check the tool preferences.. Joe ----- Original Message ---- From: "Trevino, Rick" <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, August 19, 2008 5:27:11 PM Subject: Re: Remedy Alert ** Joe, we are not using the preference server, Or are you talking about something else, Thanks Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, August 19, 2008 4:23 PM To: [email protected] Subject: Re: Remedy Alert Rick, Did you check your preferences for Alert on your desktops? IF your OS on your laptops and desktops have been installed from a standard image, maybe your image for your laptops is different from that of desktops and the preferences are set differently on these two images? Joe ----- Original Message ---- From: " Trevino, Rick " <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, August 19, 2008 4:40:10 PM Subject: Remedy Alert ** Has anyone had any issues with the Remedy alert not popping up messages on the Remedy client, It works on the laptop but is not working in the desktops Thanks Rick __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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