I brought this up with BMC support and was told that it was not currently setup/enabled for SRM 2.0/2.1 and was there for future releases. I thought it maybe used for a default/catch all group which do not have service request co-ordinators specified in the SRD. I did not get to test that out.
I don't know if the above is still true for SRM 2.2. Saby --- On Wed, 8/27/08, Drew Shuller <[EMAIL PROTECTED]> wrote: > From: Drew Shuller <[EMAIL PROTECTED]> > Subject: Re: SRM auto-assign > To: [email protected] > Date: Wednesday, August 27, 2008, 8:44 PM > Thank you Saby and John. > > So on the Assignment Configuration form, what is the > purpose of the > Service Request Assignee event? > > Drew > > > On Wed, 27 Aug 2008, john rosquist wrote: > > > You do not link the SRD to the assignment rule > directly or at least not at the catalog level. > The navigational categories relate to how the SRD is > published on the Request Entry screen not to how it is > auto-assigned. > The assignement rule seems to kick in for Work > Order assignement after the SRD is instanciated (entered by > the user). I see your point about a missing link here. The > Work Order (or such) should tie closer to the > auto-assignment rule, I would sugest that you look for the > relationship there. > John Rosquist > RightStar Systems > > > ----- Original Message ---- > From: Drew Shuller <[EMAIL PROTECTED]> > To: [email protected] > Sent: Wednesday, August 27, 2008 1:47:40 PM > Subject: SRM auto-assign > > Has anyone configured auto-assign for a Service Request, > using the > Assignment Configuration form? For Order 3 - Operational > Categorization, > this uses Foundation data. But when I'm creating an > SRD, the Navigation > Categories are apart from Foundation data. How do you tie a > SRD to the > Group Assignment record? > > Drew > Tulsa, OK > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
