You do not link the SRD to the assignment rule directly or at least not at the catalog level. The navigational categories relate to how the SRD is published on the Request Entry screen not to how it is auto-assigned. The assignement rule seems to kick in for Work Order assignement after the SRD is instanciated (entered by the user). I see your point about a missing link here. The Work Order (or such) should tie closer to the auto-assignment rule, I would sugest that you look for the relationship there. John Rosquist RightStar Systems
----- Original Message ---- From: Drew Shuller <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, August 27, 2008 1:47:40 PM Subject: SRM auto-assign Has anyone configured auto-assign for a Service Request, using the Assignment Configuration form? For Order 3 - Operational Categorization, this uses Foundation data. But when I'm creating an SRD, the Navigation Categories are apart from Foundation data. How do you tie a SRD to the Group Assignment record? Drew Tulsa, OK _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
