Thank you Saby and John.
So on the Assignment Configuration form, what is the purpose of the
Service Request Assignee event?
Drew
On Wed, 27 Aug 2008, john rosquist wrote:
You do not link the SRD to the assignment rule directly or at least not at the
catalog level.
The navigational categories relate to how the SRD is published on the Request
Entry screen not to how it is auto-assigned.
The assignement rule seems to kick in for Work Order?assignement after the SRD
is instanciated (entered by the user). I see your point about a missing link
here.? The Work Order (or such) should tie closer to the auto-assignment rule,
I would sugest that you look for the relationship there.
John Rosquist
RightStar Systems
----- Original Message ----
From: Drew Shuller <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, August 27, 2008 1:47:40 PM
Subject: SRM auto-assign
Has anyone configured auto-assign for a Service Request, using the
Assignment Configuration form? For Order 3 - Operational Categorization,
this uses Foundation data. But when I'm creating an SRD, the Navigation
Categories are apart from Foundation data. How do you tie a SRD to the
Group Assignment record?
Drew
Tulsa, OK
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