The SRD can be configured with the service request co-ordinator for each request that is published. This is the only capability of auto assignment for the SRM Request that I am aware of. The fulfillment applications (WO, CHG etc..) are configured via the Configure Assignments form and are driven via the operational categorizations.
Saby > ----- Original Message ---- > From: Drew Shuller <[EMAIL PROTECTED]> > To: [email protected] > Sent: Wednesday, August 27, 2008 1:47:40 PM > Subject: SRM auto-assign > > Has anyone configured auto-assign for a Service Request, > using the > Assignment Configuration form? For Order 3 - Operational > Categorization, > this uses Foundation data. But when I'm creating an > SRD, the Navigation > Categories are apart from Foundation data. How do you tie a > SRD to the > Group Assignment record? > > Drew > Tulsa, OK > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
