Hi Chintan... Do you have already checked out the logs of email engine on your server? Most frecuently you'll find which error is, on this logs, search for stderr or stdout logs or email_error.log Regards
Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 27 Aug 2008 15:03:45 -0700From: [EMAIL PROTECTED]: Re: ARERR 302To: [EMAIL PROTECTED] Answer to first questions below is yes.I am not sure what do you mean by " Are your mailboxes configured to delete messages after delete? "do you mean to say" Are your mailboxes configured to delete messages after they are sent out?"Pardon me if I am asking stupid question.ThanksChintan.--- On Wed, 8/27/08, LJ Longwing <[EMAIL PROTECTED]> wrote: From: LJ Longwing <[EMAIL PROTECTED]>Subject: Re: ARERR 302To: [EMAIL PROTECTED]: Wednesday, August 27, 2008, 2:05 PM ** Are you running the same version for Remedy Server and Email server? Are your mailboxes configured to delete messages after delete? Try changing it to not do that...see if the errors go away From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan ShahSent: Wednesday, August 27, 2008 2:52 PMTo: [EMAIL PROTECTED]: Re: ARERR 302 ** Sorry, I forgot to mention I am on server 6.03 patch 22Email engine can be a suspect because we recently configured it.Thanks everyone for replying.Regards,Chintan.--- On Wed, 8/27/08, LJ Longwing <[EMAIL PROTECTED]> wrote: From: LJ Longwing <[EMAIL PROTECTED]>Subject: Re: ARERR 302To: [EMAIL PROTECTED]: Wednesday, August 27, 2008, 1:45 PM ** It's not an escalation...escalations run on 390603....so it's a client....I almost want to think it's the Email engine...what Server version are you running? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan ShahSent: Wednesday, August 27, 2008 1:56 PMTo: [EMAIL PROTECTED]: ARERR 302 ** Hi all,I am seeing this error message in arerror.log, but finding it extremely difficult to troubleshoot as there is no form name associated with error that is thrown.Wed Aug 27 14:17:04 2008 390620 : Entry does not exist in database (ARERR 302)Wed Aug 27 14:17:04 2008 SendEMail()Wed Aug 27 14:17:04 2008 390620 : Entry does not exist in database (ARERR 302)Wed Aug 27 14:17:04 2008 SendEMail()This is happening frequently.What work flow to look at(I am already looking at escalations)?Appreciate any help in this matter.ThanksChintan.__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _________________________________________________________________ P.D. Checa las nuevas fotos de mi Space http://home.services.spaces.live.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
