hehehe....you are correct...I mis-typed...:)

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah
Sent: Wednesday, August 27, 2008 4:04 PM
To: [email protected]
Subject: Re: ARERR 302


** 
Answer to first questions below is yes.

I am not sure what do you mean by 
" Are your mailboxes configured to delete messages after delete? "

do you mean to say
" Are your mailboxes configured to delete messages after they are sent out?"

Pardon me if I am asking stupid question.

Thanks
Chintan.

--- On Wed, 8/27/08, LJ Longwing <[EMAIL PROTECTED]> wrote:



From: LJ Longwing <[EMAIL PROTECTED]>
Subject: Re: ARERR 302
To: [email protected]
Date: Wednesday, August 27, 2008, 2:05 PM


** 
Are you running the same version for Remedy Server and Email server?  Are
your mailboxes configured to delete messages after delete?  Try changing it
to not do that...see if the errors go away

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah
Sent: Wednesday, August 27, 2008 2:52 PM
To: [email protected]
Subject: Re: ARERR 302


** 
Sorry, I forgot to mention 

I am on server 6.03 patch 22

Email engine can be a suspect because we recently configured it.

Thanks everyone for replying.

Regards,
Chintan.

--- On Wed, 8/27/08, LJ Longwing <[EMAIL PROTECTED]> wrote:



From: LJ Longwing <[EMAIL PROTECTED]>
Subject: Re: ARERR 302
To: [email protected]
Date: Wednesday, August 27, 2008, 1:45 PM


** 
It's not an escalation...escalations run on 390603....so it's a client....I
almost want to think it's the Email engine...what Server version are you
running?

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah
Sent: Wednesday, August 27, 2008 1:56 PM
To: [email protected]
Subject: ARERR 302


** 
Hi all,

I am seeing this error message in arerror.log, but finding it extremely
difficult to troubleshoot as there is no form name associated with error
that is thrown.

Wed Aug 27 14:17:04 2008  390620 : Entry does not exist in database (ARERR
302)
Wed Aug 27 14:17:04 2008     SendEMail()
Wed Aug 27 14:17:04 2008  390620 : Entry does not exist in database (ARERR
302)
Wed Aug 27 14:17:04 2008     SendEMail()

This is happening frequently.

What work flow to look at(I am already looking at escalations)?

Appreciate any help in this matter.

Thanks
Chintan.
        

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