** Been using it for about 12 years. We have a filter setup that performs a run process that passes the info to a telalert client.
We never implemented the process to update tickets. I have info in a training manual that shows how to update ticket from a menu. Basically it's done using canned text sent to an AR System api client. Dave ------------------------- [EMAIL PROTECTED] (Wireless) ________________________________ From: Action Request System discussion list(ARSList) To: [email protected] Sent: Thu Sep 04 11:51:08 2008 Subject: TelAlert Info Hi, Has anyone done TelAlert integration with home grown Help Desk system? We are looking to do send messages to Cell Phones and update tickets using voice response. Thanks Shamhoon. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
