We have been using it since 2002. Basically you add Destinations/Groups to Telalert (We do it from Remedy using the telaconf command line executable). You then send alerts to Telalert as David listed below.
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, September 04, 2008 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: TelAlert Info I've used it for several years to send assignment notifications to pagers (via filters) and system status messages (via escalations) to telephones with that synthetic voice. Just outgoing stuff though, and the version is getting pretty old. My understanding is that their licensing scheme has changed over the years from a per server to a per RECIPIENT rate, so it's not cheap to use. If you haven't already looked for alternatives, you may want to start doing so. Basically you add a client executable file (telalert.exe or telalertc.exe I think) to your Remedy application server, configure the TelAlert server (if on a different box) to allow communications from the Remedy IP address, then create workflow do a Run Process with a Command Line like: /apps/telalert/telalert -host xx.xxx.xx.xx -c lNashvilleTextPager -pin $Number$ -user Admin -m $Short Description$ Getting TelAlert installed and configured is definitely much harder than actually using it, but I haven't really had to do anything to it BUT use it since I set it up six years ago at my current site. (Has it been SIX? Time to start looking.) Consequently, I don't remember a lot of setup details... sorry. -D David M Clark Remedy Programmer/Analyst -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jaffaree, Shamhoon Sent: Thursday, September 04, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: TelAlert InfoHi, Has anyone done TelAlert integration with home grown Help Desk system? We are looking to do send messages to Cell Phones and update tickets using voice response. Thanks Shamhoon. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
