John - it sounds like your user may be missing a dll - there is a KB entry on BMC support site 18217 that says:
Do a find for this .dll: CRQE.dll (it s/b in the same path as listed below if not adjust the path as needed.) Then run the following from your command line to register this dll. regsvr32 "C:\program files\common files\Crystal Decisions\2.0\bin\CRQE.dll" This may not be exactly what is missing, but that's where I would be looking. Hope this helps. Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Tuesday, September 09, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: Crystal Error: This is the error a user is getting when they try to run a Crystal report --------------------------- Crystal Report Error --------------------------- Error in File C:\Program Files\AR System\User\HOME\arcmds\DOJxReme.rpt: Failed to create the Crystal Query Engine. --------------------------- OK --------------------------- My AR Server is version 6.3 patch 20 on an Oracle 9.0.2 DB on the Windows Server 2003 platform. I am using Crystal Developer XI to create the reports and then I embed them within an Active link to get them to run in the user client. I created an active link that feeds a simple query through the QUALIFICATION field inside the Open Report Window Action in the active link which runs the report to the screen. I would not be asking you all this question if it didn't work when I ran the report from within my user tool but the report works fine for me in my version 6.3 patch 20 user client. The user that is experiencing this error has the same exact user client and patch as I and all of the same permissions. Why then does it work for me and not him? The user does not have Crystal XI Developer on his computer and I do. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
