We have patched with P7 and P8. and ARS P4 too. Best way would be to take a back up of deff before applying patch, take a panacea diff report if you have 2 servers Dev and test, apply the patch and re-run the panacea difference report which will list out the affected customization , so that you can later do manual changes for form level changes and do import for work flow changes.
Make a list of forms/views that would be affected by going through the patch pdf. We had some issues with ARS P4 on people form , where row level access behaved in strange way which is fixed at the movement. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis Sent: 09 September 2008 08:55 To: [email protected] Subject: Re: ITSM patch 7 I have applied the patch and patch 8 - and testing it right now. If you patch you will have to save the customizations in exported form and then reapply them. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, September 09, 2008 10:16 AM To: [email protected] Subject: Re: ITSM patch 7 I am in the process of upgrading to 7 right now. Did you have a specific questions? Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sucheta lakhe Sent: Tuesday, September 09, 2008 10:59 AM To: [email protected] Subject: ITSM patch 7 Hi, Has anyone applied this patch yet? What are the steps to be done? We are not getting work information so BMC suggested to patch. How should we patch and still keep our customization? ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
