In Incident there is a Hidden Field "Status Reason" with the Status Reasons hard coded. So you will have to add them here as well.
Ty On Tue, Sep 9, 2008 at 2:15 PM, rdalton <[EMAIL PROTECTED]> wrote: > env: Unix Solaris / Oracle / ARS 7.01 / ITSM 7.01 > > Hi everyone - > > I'm a newbie to ITSM so hopefully this doesn't sound like a silly question. > > I'm wanting to add some new menu choices for the status reason field and > didn't know if it is just creating new records in the SYS: Status Reason > menu items form or what. > > Also - if it is just creating a new record in the status reason menu items > form are there any gotchas to look out for such as menu order; selection > code; SLM Hold Conditions, etc > > Thanks, > > Robert Dalton > -- > View this message in context: > http://www.nabble.com/Adding-Status-Reason-Choices-in-ITSM7-tp19398102p19398102.html > Sent from the ARS (Action Request System) mailing list archive at Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
