Don't forget to modify the status reason field on HPD:IncidentInterface_create form..
Mate sure that selection code value for the status reason record entry on SYS:Status Reason Menu Items and the attribute ID on the hidden status reason field should be same. Prashanth -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rdalton Sent: 10 September 2008 01:56 To: [email protected] Subject: Re: Adding Status Reason Choices in ITSM7 Thanks Matt - I'll look into the hidden field and VIS forms - greatly appreciated! Robert Matt Worsdell-2 wrote: > > Hi Robert > > No, have a look for the field Status_Reason_Hidden. You'll need to add > the value here as well. > > If you plan to add Pending values, you need to add data to the VIS: > prefixed > forms to enable the Process Accelerator values. The drop down menus > near the top which enable you to move the ticket through the process > stages. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of rdalton > Sent: 09 September 2008 20:02 > To: [email protected] > Subject: Re: Adding Status Reason Choices in ITSM7 > > Hi Matt, > > Are you saying that you cannot just create another status reason > record and have a new menu choice??? > What is the Process Accelerator??? what is the VIS data??? I am not > familiar with what those are. > > Thanks, > > Robert > > > > Matt Worsdell-2 wrote: >> >> There is also an integer menu hidden at the bottom, so customisation >> required. Also think about impact on the Process Accelerator, so >> adding Pending values will require update to the VIS data. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of rdalton >> Sent: 09 September 2008 19:16 >> To: [email protected] >> Subject: Adding Status Reason Choices in ITSM7 >> >> env: Unix Solaris / Oracle / ARS 7.01 / ITSM 7.01 >> >> Hi everyone - >> >> I'm a newbie to ITSM so hopefully this doesn't sound like a silly >> question. >> >> I'm wanting to add some new menu choices for the status reason field >> and didn't know if it is just creating new records in the SYS: Status >> Reason menu items form or what. >> >> Also - if it is just creating a new record in the status reason menu >> items form are there any gotchas to look out for such as menu order; >> selection code; SLM Hold Conditions, etc >> >> Thanks, >> >> Robert Dalton >> -- >> View this message in context: >> > http://www.nabble.com/Adding-Status-Reason-Choices-in-ITSM7-tp19398102 > p19398 >> 102.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> > ______________________________________________________________________ > ______ >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum >> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > ______________________________________________________________________ > ______ > ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum >> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > > -- > View this message in context: > http://www.nabble.com/Adding-Status-Reason-Choices-in-ITSM7-tp19398102 > p19398 > 999.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Adding-Status-Reason-Choices-in-ITSM7-tp19398102p1 9400478.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
