Hi Robert No, have a look for the field Status_Reason_Hidden. You'll need to add the value here as well.
If you plan to add Pending values, you need to add data to the VIS: prefixed forms to enable the Process Accelerator values. The drop down menus near the top which enable you to move the ticket through the process stages. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of rdalton Sent: 09 September 2008 20:02 To: [email protected] Subject: Re: Adding Status Reason Choices in ITSM7 Hi Matt, Are you saying that you cannot just create another status reason record and have a new menu choice??? What is the Process Accelerator??? what is the VIS data??? I am not familiar with what those are. Thanks, Robert Matt Worsdell-2 wrote: > > There is also an integer menu hidden at the bottom, so customisation > required. Also think about impact on the Process Accelerator, so adding > Pending values will require update to the VIS data. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of rdalton > Sent: 09 September 2008 19:16 > To: [email protected] > Subject: Adding Status Reason Choices in ITSM7 > > env: Unix Solaris / Oracle / ARS 7.01 / ITSM 7.01 > > Hi everyone - > > I'm a newbie to ITSM so hopefully this doesn't sound like a silly > question. > > I'm wanting to add some new menu choices for the status reason field and > didn't know if it is just creating new records in the SYS: Status Reason > menu items form or what. > > Also - if it is just creating a new record in the status reason menu items > form are there any gotchas to look out for such as menu order; selection > code; SLM Hold Conditions, etc > > Thanks, > > Robert Dalton > -- > View this message in context: > http://www.nabble.com/Adding-Status-Reason-Choices-in-ITSM7-tp19398102p19398 > 102.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Adding-Status-Reason-Choices-in-ITSM7-tp19398102p19398 999.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
