Restart the server? It might create those forms for you now that it has a license.
-- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 "Reiser, John J" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 09/11/2008 02:24 PM Please respond to [email protected] To [email protected] cc Subject Installing DSO License key has locked users out of ARSystem. Hello Listers, ARS 6.3 Patch 14 MS SQL 2000 Windows 2000 I just added a DSO License key to my production server and every user who has tried to log in is rejected. The error message is: ARERR [3129] No Distributed Pool form could be found on the server user: jreiser, server: mtn-hotline ARERR [3129] No Distributed Pool form could be found on the serverARERR [3109] No Distributed Pending form could be found on the server user: jreiser, server: mtn-hotline ARERR [3129] No Distributed Pool form could be found on the serverARERR [3109] No Distributed Pending form could be found on the serverARERR [3107] No Distributed Mapping form could be found on the server user: jreiser, server: mtn-hotline Cannot login to mtn-hotline as a preference server. user: jreiser, server: mtn-hotline I can not get back into the admin tool to remove the key. I have a call into BMC as critical but we have not received a fix yet. I was going to remove the line from the arsystem.lic file for the DSO key but there is a signature entry at the end of the file and I don't know if it is a check-sum or not. If you are in the system you can still work. If you try to log in you get the above error message. Any ideas? TIA< John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
