Joe and Tony, Now that I have the problem I am hesitant to restart anything. I have people already logged in who can continue to work and I don't want to loose that ability.
John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 11, 2008 4:00 PM To: [email protected] Subject: Re: Installing DSO License key has locked users out of ARSystem. ** Isn't the distributed pool form automatically created on a AR Server after restarting it when a DSO license is applied to a server? Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. ----- Original Message ---- From: "Reiser, John J" <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, September 11, 2008 3:24:29 PM Subject: Installing DSO License key has locked users out of ARSystem. Hello Listers, ARS 6.3 Patch 14 MS SQL 2000 Windows 2000 I just added a DSO License key to my production server and every user who has tried to log in is rejected. The error message is: ARERR [3129] No Distributed Pool form could be found on the server user: jreiser, server: mtn-hotline ARERR [3129] No Distributed Pool form could be found on the server ARERR [3109] No Distributed Pending form could be found on the server user: jreiser, server: mtn-hotline ARERR [3129] No Distributed Pool form could be found on the server ARERR [3109] No Distributed Pending form could be found on the server ARERR [3107] No Distributed Mapping form could be found on the server user: jreiser, server: mtn-hotline Cannot login to mtn-hotline as a preference server. user: jreiser, server: mtn-hotline I can not get back into the admin tool to remove the key. I have a call into BMC as critical but we have not received a fix yet. I was going to remove the line from the arsystem.lic file for the DSO key but there is a signature entry at the end of the file and I don't know if it is a check-sum or not. If you are in the system you can still work. If you try to log in you get the above error message. Any ideas? TIA< John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
