Thank you Mahesh.. I was hoping for a tool to import the rest to make life a bit easier! I wonder if it would be too hard to build such a tool from scratch than to enter 900 billion configuration records by hand :-) Okay its not that much but you know what I mean.. 200 is a lot too and a lot more uninteresting to do manually than developing some ARS code to facilitate the same thing..
Are you or anyone reading this post, aware of any 'behind the curtains' kind of a document about SRM that may be useful if one were to attempt to build such tools? Joe ----- Original Message ---- From: Mahesh Chandra <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 17, 2008 5:35:11 PM Subject: Re: Data load tool for Service Request Management 2.2 ** Hi Joe If the environment is a mix and match, it is possible to import the Navigational Categories, Work Order Templates and Task templates but not the SRD's, PDTS and AOTs. (Ref: Page 324 of SRM 2.2 Admin Guide) In our case, it was ITSP 3 Request Management to ITSM SRM 2.2. We had to manually create AOT's and associate the Work Order Template to the AOT, then create PDT and SRD. Thanks Mahesh On Tue, Sep 16, 2008 at 12:30 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** I have some data for Navigational Categories, SRD's, Item details with SRD's, etc given to me in the form of a excel spreadsheet.. Is there a tool available for data load for SRM 2.2 configuration data? Or is it pretty much something that I may need to build myself? Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
