I thought it might be a bug. Last evening after I started investigating the backend tables, I figured where the duplicates were coming from & then manually fixed the data that related the parent categories to the child categories by changing the values in the parent instance id field in the reference form.. It is a pretty obvious bug. I hope it is fixed sometime soon as this is something data configurators might want to do occassionally and would break things like it did for me when they do.. I guess the workaround now if you cannot really figure the whole relationships in the reference form, is to delete the navigation categories altogether and make sure there are no references to it in the reference form (delete if they still exist there) and recreate them.. Joe
----- Original Message ---- From: "Savant, [EMAIL PROTECTED]" <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, September 18, 2008 11:36:22 AM Subject: Re: Data load tool for Service Request Management 2.2 The duplicates come from known error SW00287342 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Wednesday, September 17, 2008 4:29 PM To: [email protected] Subject: Re: Data load tool for Service Request Management 2.2 This is a multi-part message in MIME format. ------=_NextPart_000_0022_01C918F3.3D1BC740 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit Joe, make sure you're not confusing the Navigational Category form with the Browse for Service Details form. This may be why you have duplicates. Drew Tulsa, OK -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 5:51 PM To: [email protected] Subject: Re: Data load tool for Service Request Management 2.2 ** Might not be too hard to build one.. Anyway did anyone of you have problems where the borad Navigation Category got duplicated in the Request Entry console? What I had done was entered a few Navigation categories and before adding SRD's felt the need to modify some of the Navigational Categories.. After modifying them, where the first tier was changed, it dupliacted two sets of the first tier, one containing all the older subcategories, and the other containing the newly entered subcategories.. Where is this list of Service Categories being read from? I know the navigational categories is where you configure them, but obviously its not reading this list from there directly.. Joe ----- Original Message ---- From: Mahesh Chandra <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 17, 2008 6:03:34 PM Subject: Re: Data load tool for Service Request Management 2.2 ** We will be very much interested if there is any such tool and I agree with you, as a developer it is really a night mare doing the Data configuration work. I wish there was some Data Wizard tool to do this. Regards Mahesh On Wed, Sep 17, 2008 at 4:42 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** Thank you Mahesh.. I was hoping for a tool to import the rest to make life a bit easier! I wonder if it would be too hard to build such a tool from scratch than to enter 900 billion configuration records by hand :-) Okay its not that much but you know what I mean.. 200 is a lot too and a lot more uninteresting to do manually than developing some ARS code to facilitate the same thing.. Are you or anyone reading this post, aware of any 'behind the curtains' kind of a document about SRM that may be useful if one were to attempt to build such tools? Joe ----- Original Message ---- From: Mahesh Chandra <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 17, 2008 5:35:11 PM Subject: Re: Data load tool for Service Request Management 2.2 ** Hi Joe If the environment is a mix and match, it is possible to import the Navigational Categories, Work Order Templates and Task templates but not the SRD's, PDTS and AOTs. (Ref: Page 324 of SRM 2.2 Admin Guide) In our case, it was ITSP 3 Request Management to ITSM SRM 2.2. We had to manually create AOT's and associate the Work Order Template to the AOT, then create PDT and SRD. Thanks Mahesh On Tue, Sep 16, 2008 at 12:30 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** I have some data for Navigational Categories, SRD's, Item details with SRD's, etc given to me in the form of a excel spreadsheet.. Is there a tool available for data load for SRM 2.2 configuration data? Or is it pretty much something that I may need to build myself? Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
