The duplicates come from known error SW00287342
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Drew Shuller
Sent: Wednesday, September 17, 2008 4:29 PM
To: [email protected]
Subject: Re: Data load tool for Service Request Management 2.2
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Joe, make sure you're not confusing the Navigational Category form with the
Browse for Service Details form. This may be why you have duplicates.
Drew
Tulsa, OK
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Joe DeSouza
Sent: Wednesday, September 17, 2008 5:51 PM
To: [email protected]
Subject: Re: Data load tool for Service Request Management 2.2
**
Might not be too hard to build one..
Anyway did anyone of you have problems where the borad Navigation Category
got duplicated in the Request Entry console?
What I had done was entered a few Navigation categories and before adding
SRD's felt the need to modify some of the Navigational Categories..
After modifying them, where the first tier was changed, it dupliacted two
sets of the first tier, one containing all the older subcategories, and the
other containing the newly entered subcategories..
Where is this list of Service Categories being read from? I know the
navigational categories is where you configure them, but obviously its not
reading this list from there directly..
Joe
----- Original Message ----
From: Mahesh Chandra <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, September 17, 2008 6:03:34 PM
Subject: Re: Data load tool for Service Request Management 2.2
**
We will be very much interested if there is any such tool and I agree with
you, as a developer it is really a night mare doing the Data configuration
work.
I wish there was some Data Wizard tool to do this.
Regards
Mahesh
On Wed, Sep 17, 2008 at 4:42 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:
**
Thank you Mahesh..
I was hoping for a tool to import the rest to make life a bit easier! I
wonder if it would be too hard to build such a tool from scratch than to
enter 900 billion configuration records by hand :-) Okay its not that much
but you know what I mean.. 200 is a lot too and a lot more uninteresting to
do manually than developing some ARS code to facilitate the same thing..
Are you or anyone reading this post, aware of any 'behind the curtains'
kind of a document about SRM that may be useful if one were to attempt to
build such tools?
Joe
----- Original Message ----
From: Mahesh Chandra <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, September 17, 2008 5:35:11 PM
Subject: Re: Data load tool for Service Request Management 2.2
**
Hi Joe
If the environment is a mix and match, it is possible to import the
Navigational Categories, Work Order Templates and Task templates but not the
SRD's, PDTS and AOTs. (Ref: Page 324 of SRM 2.2 Admin Guide)
In our case, it was ITSP 3 Request Management to ITSM SRM 2.2. We had to
manually create AOT's and associate the Work Order Template to the AOT, then
create PDT and SRD.
Thanks
Mahesh
On Tue, Sep 16, 2008 at 12:30 PM, Joe DeSouza <[EMAIL PROTECTED]>
wrote:
**
I have some data for Navigational Categories, SRD's, Item details with
SRD's, etc given to me in the form of a excel spreadsheet..
Is there a tool available for data load for SRM 2.2 configuration
data? Or is it pretty much something that I may need to build myself?
Joe
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<BODY>
<DIV><SPAN class=3D937432723-17092008><FONT face=3DArial color=3D#0000ff =
size=3D2>Joe,=20
make sure you're not confusing the Navigational Category form with the =
Browse=20
for Service Details form. This may be why you have duplicates.=20
</FONT></SPAN></DIV>
<DIV><SPAN class=3D937432723-17092008><FONT face=3DArial color=3D#0000ff =
size=3D2></FONT></SPAN> </DIV>
<DIV><SPAN class=3D937432723-17092008><FONT face=3DArial color=3D#0000ff =
size=3D2>Drew</FONT></SPAN></DIV>
<DIV><SPAN class=3D937432723-17092008><FONT face=3DArial color=3D#0000ff =
size=3D2>Tulsa,=20
OK</FONT></SPAN></DIV>
<BLOCKQUOTE>
<DIV class=3DOutlookMessageHeader dir=3Dltr align=3Dleft><FONT =
face=3DTahoma=20
size=3D2>-----Original Message-----<BR><B>From:</B> Action Request =
System=20
discussion list(ARSList) [mailto:[EMAIL PROTECTED]<B>On Behalf Of =
</B>Joe=20
DeSouza<BR><B>Sent:</B> Wednesday, September 17, 2008 5:51 =
PM<BR><B>To:</B>=20
[email protected]<BR><B>Subject:</B> Re: Data load tool for Service =
Request=20
Management 2.2<BR><BR></FONT></DIV>**=20
<STYLE type=3Dtext/css>DIV {
MARGIN: 0px
}
</STYLE>
<DIV=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: times new roman, new york, =
times, serif">
<P>Might not be too hard to build one..</P>
<P> </P>
<P>Anyway did anyone of you have problems where the borad Navigation =
Category=20
got duplicated in the Request Entry console?</P>
<P> </P>
<P>What I had done was entered a few Navigation categories and before =
adding=20
SRD's felt the need to modify some of the Navigational =
Categories..</P>
<P> </P>
<P>After modifying them, where the first tier was changed, it =
dupliacted two=20
sets of the first tier, one containing all the older subcategories, =
and the=20
other containing the newly entered subcategories..</P>
<P> </P>
<P>Where is this list of Service Categories being read from? I know =
the=20
navigational categories is where you configure them, but obviously its =
not=20
reading this list from there directly..</P>
<P> </P>
<P>Joe<BR></P>
<DIV=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: times new roman, new york, =
times, serif"><BR>
<DIV=20
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, =
times, serif">-----=20
Original Message ----<BR>From: Mahesh Chandra=20
<[EMAIL PROTECTED]><BR>To: [email protected]<BR>Sent: =
Wednesday,=20
September 17, 2008 6:03:34 PM<BR>Subject: Re: Data load tool for =
Service=20
Request Management 2.2<BR><BR>**=20
<DIV dir=3Dltr>
<DIV><FONT face=3Dverdana,sans-serif>We will be very much interested =
if there is=20
any such tool and I agree with you, as a developer it is really a =
night mare=20
doing the Data configuration work. </FONT></DIV>
<DIV><FONT face=3Dverdana,sans-serif></FONT> </DIV>
<DIV><FONT face=3Dverdana,sans-serif>I wish there was some Data Wizard =
tool to=20
do this.</FONT></DIV>
<DIV><FONT face=3Dverdana,sans-serif></FONT> </DIV>
<DIV><FONT face=3Dverdana,sans-serif>Regards</FONT></DIV>
<DIV><FONT face=3Dverdana,sans-serif>Mahesh</FONT><BR></DIV>
<DIV class=3Dgmail_quote>On Wed, Sep 17, 2008 at 4:42 PM, Joe DeSouza =
<SPAN=20
dir=3Dltr><<A href=3D"mailto:[EMAIL PROTECTED]" target=3D_blank =
rel=3Dnofollow=20
=
ymailto=3D"mailto:[EMAIL PROTECTED]">[EMAIL PROTECTED]</A>></SPA=
N>=20
wrote:<BR>
<BLOCKQUOTE class=3Dgmail_quote=20
style=3D"PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: =
#ccc 1px solid">**=20
<DIV>
<DIV=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: times new roman, new york, =
times, serif">
<DIV></DIV>
<DIV>Thank you Mahesh..</DIV>
<DIV> </DIV>
<DIV>I was hoping for a tool to import the rest to make life a bit =
easier! I=20
wonder if it would be too hard to build such a tool from =
scratch than=20
to enter 900 billion configuration records by hand :-) Okay its not =
that=20
much but you know what I mean.. 200 is a lot too and a lot more=20
uninteresting to do manually than developing some ARS code to=20
facilitate the same thing..</DIV>
<DIV> </DIV>
<DIV>Are you or anyone reading this post, aware of any 'behind =
the=20
curtains' kind of a document about SRM that may be useful if one =
were to=20
attempt to build such tools?</DIV>
<DIV> </DIV><FONT color=3D#888888>
<DIV>Joe<BR></DIV></FONT>
<DIV>
<DIV></DIV>
<DIV class=3DWj3C7c>
<DIV=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: times new roman, new york, =
times, serif"><BR>
<DIV=20
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, =
times, serif">-----=20
Original Message ----<BR>From: Mahesh Chandra <<A=20
href=3D"mailto:[EMAIL PROTECTED]" target=3D_blank rel=3Dnofollow=20
=
ymailto=3D"mailto:[EMAIL PROTECTED]">[EMAIL PROTECTED]</A>><BR>To:=
<A=20
href=3D"mailto:[email protected]"; target=3D_blank rel=3Dnofollow=20
=
ymailto=3D"mailto:[email protected]";>[email protected]</A><BR>Sent:=20
Wednesday, September 17, 2008 5:35:11 PM<BR>Subject: Re: Data load =
tool for=20
Service Request Management 2.2<BR><BR>**=20
<DIV dir=3Dltr>
<DIV><FONT face=3Dverdana,sans-serif>Hi Joe</FONT></DIV>
<DIV><FONT face=3Dverdana,sans-serif></FONT> </DIV>
<DIV><FONT face=3Dverdana,sans-serif>If the environment is a mix and =
match, it=20
is possible to import the Navigational Categories, Work Order =
Templates=20
and Task templates but not the SRD's, PDTS and AOTs. (Ref: Page =
324 of=20
SRM 2.2 Admin Guide)</FONT></DIV>
<DIV><FONT face=3DVerdana></FONT> </DIV>
<DIV><FONT face=3Dverdana,sans-serif>In our case, it was ITSP 3 =
Request=20
Management to ITSM SRM 2.2. We had to manually create AOT's and =
associate the Work Order Template to the AOT, then create PDT and=20
SRD.</FONT></DIV>
<DIV><FONT face=3Dverdana,sans-serif></FONT> </DIV>
<DIV><FONT face=3Dverdana,sans-serif>Thanks</FONT></DIV>
<DIV><FONT face=3Dverdana,sans-serif>Mahesh</FONT></DIV>
<DIV><FONT face=3DVerdana></FONT><BR> </DIV>
<DIV class=3Dgmail_quote>On Tue, Sep 16, 2008 at 12:30 PM, Joe =
DeSouza <SPAN=20
dir=3Dltr><<A href=3D"mailto:[EMAIL PROTECTED]" =
target=3D_blank rel=3Dnofollow=20
=
ymailto=3D"mailto:[EMAIL PROTECTED]">[EMAIL PROTECTED]</A>></SPA=
N>=20
wrote:<BR>
<BLOCKQUOTE class=3Dgmail_quote=20
style=3D"PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: =
#ccc 1px solid">**=20
<DIV>
<DIV=20
style=3D"FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: times new =
roman, new york, times, serif">
<DIV></DIV>
<DIV>I have some data for Navigational Categories, SRD's, Item =
details=20
with SRD's, etc given to me in the form of a excel =
spreadsheet..</DIV>
<DIV> </DIV>
<DIV>Is there a tool available for data load for SRM 2.2 =
configuration=20
data? Or is it pretty much something that I may need to build=20
myself?</DIV>
<DIV> </DIV>
=
<DIV>Joe</DIV></DIV></DIV></BLOCKQUOTE></DIV></DIV></DIV></DIV></DIV></DI=
V></DIV></DIV></BLOCKQUOTE></DIV></DIV></DIV></DIV></DIV><BR>__Platinum=20
Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"=20
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