"I have just installed SLA V6 with ITSM V7. The compatibility I believe is fine"
Are you sure, there is an integration installer for v7. Nothing in the compatibility matrix seems to indicate ITSM7 supports SLA6. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: 18 September 2008 18:54 To: [email protected] Subject: SLA Help ** Hi All I wonder if someone out there can point me in the right direction. I have just installed SLA V6 with ITSM V7. The compatibility I believe is fine. The install went off without a hitch, all the SLA forms are there. I have just created a test SLA, the SLA tab shows up on the Incident form, but the SLA does not get attached to the Incident, the SLA table stays blank. Is there some configuration subtelty I am missing? I don't believe it is anything to do with the environment, but I don't know for sure. Many thanks for any help as usual ITSM 7 ARS 7.0.1 Oracle 10 Solaris shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
