The integrator installer is for the integration for ITSM 7 Although, It sounds like a creepy story that you could install SLA 6x with ITSM 7x, but If you made it, that was a lucky one! Because you have different versions, on a single way you wont be able to integrate yor SLA 6 with IM 7x, but you can try to integrate it. On SLA 6x you could "attach" and "monitor" other forms and 3rd applications, check out the Manual of SLA 6x there you will find how to monitor other forms with SLA. Regards
Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 18 Sep 2008 19:10:56 +0100From: [EMAIL PROTECTED]: Re: SLA HelpTo: [EMAIL PROTECTED] “I have just installed SLA V6 with ITSM V7. The compatibility I believe is fine” Are you sure, there is an integration installer for v7. Nothing in the compatibility matrix seems to indicate ITSM7 supports SLA6. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat AyazSent: 18 September 2008 18:54To: [EMAIL PROTECTED]: SLA Help ** Hi All I wonder if someone out there can point me in the right direction. I have just installed SLA V6 with ITSM V7. The compatibility I believe is fine. The install went off without a hitch, all the SLA forms are there. I have just created a test SLA, the SLA tab shows up on the Incident form, but the SLA does not get attached to the Incident, the SLA table stays blank. Is there some configuration subtelty I am missing? I don't believe it is anything to do with the environment, but I don't know for sure. Many thanks for any help as usual ITSM 7 ARS 7.0.1 Oracle 10 Solaris shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _________________________________________________________________ Realiza búsquedas en Internet y llévate hasta ¡Un Auto! http://www.ganabuscando.com/Default.aspx _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
