The Filter: CHG:CRQ:ValidateServiceCat_218 checks the Service Catalog to see if:
1. The Company exists = TRUE (You have a valid company) 2. The Categorizations match or are NULL = TRUE (Yours are null on the Change request) 3. Status is "Enabled" = FALSE (You changed the status to "Offline") RESULT: The Char01 field is set to NULL because No Requests Match (( 'Company' = $Location Company$) OR ( 'Company' = "- Global -" )) AND (( 'Categorization Tier 1' = $Categorization Tier 1$) OR ( $Categorization Tier 1$ = $NULL$ )) AND (( 'Categorization Tier 2' = $Categorization Tier 2$) OR ( $Categorization Tier 2$ = $NULL$ )) AND (( 'Categorization Tier 3' = $Categorization Tier 3$) OR ( $Categorization Tier 3$ = $NULL$ )) AND ( 'Status-CAT' = "Enabled") AND ( 'Status-CTA' = "Enabled") AND ( 'Change Management Selection' = "Yes") AND ( 'Infra Change Selection' = "Yes") The next Filter: CHG:CRQ:ValidateServiceCat_219 fires the error you are seeing because the 'char01' field is NULL SUMMARY: The error is firing correctly according to the workflow, so what you would need to do is delete the relationships between the company and the operational categorizations in the Application Administration Console\Foundation\Products/Operational Categorizations\Operational Catalog -OR- you could delete the operational categorizations altogether. The first option is best of course if you plan to use the categories any time in the future. Let me know if you have any questions - Thanks, LisaD From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, October 01, 2008 2:35 PM To: [email protected] Subject: Re: change request error ** Hi Lisa, Sorry for bugging you with different emails. Here is the zip file which has both the log files. Thanks for the help. Thanks Siva __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ###################################################################### Attention: This e-mail message is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author. This email was scanned and cleared by MailMarshal. ###################################################################### _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
