Hi Remedy people, One company asked me if it is possible to create an intranet shop using Remedy.
How it should work - 1) An employee needs a new laptop. He goes to his intranet page linked to mid-tier. 2) On the midtier he finds a catalog of laptops and chooses one of them. 3) Remedy sends an email to the employee's manager asking to accept or reject employee's request. 4) Using a digital signature (maybe not, if too complicated) manager accepts employee's request. 5) An email goes to procurement department asking to supply a laptop to the employee. I know that it is possible to develop such a system, but my question is - is it possible to configure ITSM 7 to provide this functionality. My main concern is "catalog of laptops" - decision tree functionality is not enough for this purpose i think. Thanks. Regards, Toby _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
