I love ArsList! =) Thanks for this detailed answer. Toby.
2008/11/2 Mahesh Chandra <[EMAIL PROTECTED]> > ** > > I have already implemented a similar thing in ITSP 3 Request Management and > ITSM 7 SRM 2.2 > > > > *Option 1: SRM 2.2 OOB Solution * > > > > Create a Service Request Process > > > > 1. Service Catalog: Computer Requests --- Laptop ---- Order a New Laptop > > > > 2. Work Order with 2 Tasks: > > > > Task 1: Get Approval from Manager > > > > Task 2: Order Laptop > > > > Task 3: Deliver Laptop to the user > > > > All the above tasks are in sequence and each task is dependent on its > predecessor. > > > > *Option 2: SRM 2.2 Custom Workflow* > > > > You can automate the Approval Process if you are creating the above Service > Request Process using the Advanced Form (Needs additional Workflow). > > > > 1. Create a Service Request Process with an Advanced Interface Form. > > > > 2. On the Advanced Interface Form, provide the list of the available > laptops from your product catalog. > > > > 3. Before the Request is submitted, get the Manager info from > CTM:People and validate the information. > > > > 4. After the Request is submitted (you will need to add workflow that > will set a flag on the Advanced Form after the Request is submitted), send > an email (HTML formatted) to the manager . On this template, provide a > hyperlink "I Approve" and "I Reject". Clicking on this hyperlink will send > an email to Remedy. Parse the Request Number from the subject line, if > approved, close the Task # 1, if Rejected cancel the Request. > > > Let me know if I can be further assistance. > > > > Thanks > > Mahesh > > > On Sat, Nov 1, 2008 at 6:52 AM, Toby White <[EMAIL PROTECTED]>wrote: > >> ** Hi Remedy people, >> >> >> One company asked me if it is possible to create an intranet shop using >> Remedy. >> >> How it should work - >> >> 1) An employee needs a new laptop. He goes to his intranet page linked to >> mid-tier. >> 2) On the midtier he finds a catalog of laptops and chooses one of them. >> 3) Remedy sends an email to the employee's manager asking to accept or >> reject employee's request. >> 4) Using a digital signature (maybe not, if too complicated) manager >> accepts employee's request. >> 5) An email goes to procurement department asking to supply a laptop to >> the employee. >> >> I know that it is possible to develop such a system, but my question is - >> is it possible to configure ITSM 7 to provide this functionality. >> My main concern is "catalog of laptops" - decision tree functionality is >> not enough for this purpose i think. >> >> Thanks. >> >> Regards, >> Toby >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
