I am assuming that you will prefer option 2 since it is much data driven and automated. The look and feel of the process is lot better through an Advanced Form than through standard questions.
Creating a process using the standard questions takes no more than 10 minutes as everything is data configuration, but there is no way to · Validate the data · Integrate that process with any external system using Web Services etc... Thanks Mahesh On Sun, Nov 2, 2008 at 8:45 AM, Toby White <[EMAIL PROTECTED]> wrote: > ** I love ArsList! =) > Thanks for this detailed answer. > > Toby. > > 2008/11/2 Mahesh Chandra <[EMAIL PROTECTED]> > >> ** >> >> I have already implemented a similar thing in ITSP 3 Request Management >> and ITSM 7 SRM 2.2 >> >> >> >> *Option 1: SRM 2.2 OOB Solution * >> >> >> >> Create a Service Request Process >> >> >> >> 1. Service Catalog: Computer Requests --- Laptop ---- Order a New >> Laptop >> >> >> >> 2. Work Order with 2 Tasks: >> >> >> >> Task 1: Get Approval from Manager >> >> >> >> Task 2: Order Laptop >> >> >> >> Task 3: Deliver Laptop to the user >> >> >> >> All the above tasks are in sequence and each task is dependent on its >> predecessor. >> >> >> >> *Option 2: SRM 2.2 Custom Workflow* >> >> >> >> You can automate the Approval Process if you are creating the above >> Service Request Process using the Advanced Form (Needs additional Workflow). >> >> >> >> 1. Create a Service Request Process with an Advanced Interface Form. >> >> >> >> 2. On the Advanced Interface Form, provide the list of the available >> laptops from your product catalog. >> >> >> >> 3. Before the Request is submitted, get the Manager info from >> CTM:People and validate the information. >> >> >> >> 4. After the Request is submitted (you will need to add workflow that >> will set a flag on the Advanced Form after the Request is submitted), send >> an email (HTML formatted) to the manager . On this template, provide a >> hyperlink "I Approve" and "I Reject". Clicking on this hyperlink will send >> an email to Remedy. Parse the Request Number from the subject line, if >> approved, close the Task # 1, if Rejected cancel the Request. >> >> >> Let me know if I can be further assistance. >> >> >> >> Thanks >> >> Mahesh >> >> >> On Sat, Nov 1, 2008 at 6:52 AM, Toby White <[EMAIL PROTECTED]>wrote: >> >>> ** Hi Remedy people, >>> >>> >>> One company asked me if it is possible to create an intranet shop using >>> Remedy. >>> >>> How it should work - >>> >>> 1) An employee needs a new laptop. He goes to his intranet page linked to >>> mid-tier. >>> 2) On the midtier he finds a catalog of laptops and chooses one of them. >>> 3) Remedy sends an email to the employee's manager asking to accept or >>> reject employee's request. >>> 4) Using a digital signature (maybe not, if too complicated) manager >>> accepts employee's request. >>> 5) An email goes to procurement department asking to supply a laptop to >>> the employee. >>> >>> I know that it is possible to develop such a system, but my question is - >>> is it possible to configure ITSM 7 to provide this functionality. >>> My main concern is "catalog of laptops" - decision tree functionality is >>> not enough for this purpose i think. >>> >>> Thanks. >>> >>> Regards, >>> Toby >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >>> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
