Thanks Alan, I am reading about it already. =) Toby.
2008/11/1 Alan West <[EMAIL PROTECTED]> > ** Toby > > Sounds like you need to look at SRM? > > Kind Regards > > *Alan D West* > ** > > > > ------------------------------ > > Date: Sat, 1 Nov 2008 11:52:08 +0000 > From: [EMAIL PROTECTED] > Subject: Intranet-shop using Remedy > To: [email protected] > > ** Hi Remedy people, > > > One company asked me if it is possible to create an intranet shop using > Remedy. > > How it should work - > > 1) An employee needs a new laptop. He goes to his intranet page linked to > mid-tier. > 2) On the midtier he finds a catalog of laptops and chooses one of them. > 3) Remedy sends an email to the employee's manager asking to accept or > reject employee's request. > 4) Using a digital signature (maybe not, if too complicated) manager > accepts employee's request. > 5) An email goes to procurement department asking to supply a laptop to the > employee. > > I know that it is possible to develop such a system, but my question is - > is it possible to configure ITSM 7 to provide this functionality. > My main concern is "catalog of laptops" - decision tree functionality is > not enough for this purpose i think. > > Thanks. > > Regards, > Toby > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > ------------------------------ > For the best free wallpapers from MSN Click > here!<http://wallpapers.msn.com/?ocid=%5BB001MSN42A0716B%5D> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
