Rick, Thanks again and yes, I did look at the white paper and I think I am going to be fine in the VMWare arena when I move to ITSM 7 but I am still a long way away from that.
I would like to put this back out for my current situation and see if others can give me their actual experiences with this environment. The two main questions I need more opinions on are: 1. Can I run ARS 6.3 and ITSM 6.0 (CMDB 1.1) in Production in a VMWare environment? 2. Can I run ARS 6.3 and ITSM 6.0 on SQL 2005? Again, I am not concerned about BMC Support on this or the compatibility matrix. I realize that is a risk. I just want to know if there are multiple success stories out there or if either or both are not recommended. Thanks, Mac Rhoades From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, November 25, 2008 9:09 AM To: [email protected] Subject: Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3 ** FWIW, what do you think of the new (last week) white paper BMC put out on running ITSM on a VM platform? Rick On Tue, Nov 25, 2008 at 6:01 AM, Richard Copits <[EMAIL PROTECTED]> wrote: We have it working and it's working well. No real problems. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mac Rhoades Sent: Friday, November 21, 2008 4:14 PM To: [email protected] Subject: Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3 Roger, Thanks and I appreciate the quick answer. I do know that is not supported by BMC but my question for both the VMWare and SQL 2005 is whether or not anybody has it working. If I can get it working and then have some issues, I know that I would be on my own as far as BMC support is concerned, BUT, there is always the user community who are usually innovative in their use of Remedy. Thanks again, Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. 678-252-4364 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Friday, November 21, 2008 4:06 PM To: [email protected] Subject: Re: Company wants to use VMWare and SQL 2005 for Remedy 6.3 ** ARS 7 is the first release that is supported on VM Ware. Previous releases will not be provided support if issues occure. -----Original Message----- From: Mac Rhoades <[EMAIL PROTECTED]> To: [email protected] Sent: Fri, 21 Nov 2008 3:55 pm Subject: Company wants to use VMWare and SQL 2005 for Remedy 6.3 ** First, my environment: ARS 6.3 ITSM 6.0 (HelpDesk, Asset Management, Change Management) Some Custom Apps SQL Server 2000 IIS I have seen these items may be possible from various previous list emails but wanted to get some current information and advice. 1. My company would like to use more VMWare servers. I have seen that ARS is supported on VMWare but most comments have been that it should not be used in a Production environment, only in a development or test environment. Is that still the recommendation or are there some out there who are using VMWare servers for Remedy production? We currently have a little of 40,000 tickets in the HelpDesk app since February, 2006 and have around 600 customers in the People form. (This info may be useless, but wanted to add it anyway.) 2. We currently have SQL Server 2000 and I have read that some of you may be running ARS 6.3 on SQL Server 2005. Is that the case and if so, are there any issues or gotcha's to watch out for. I am not sure when we will go to 7.x so I have to make these changes if possible with the existing environment. Thanks for your help in this and thanks for existence of this list. Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ ________________________________ Traveling over the river or through the woods this holiday season? Get the MapQuest Toolbar <http://pr.atwola.com/promoclk/100000075x1212816426x1200798402/aol?redir =http://www.mapquest.com/toolbar?ncid=emlwemqmq00000001> . Directions, Traffic, Gas Prices & More! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
