A couple of things.... First, have you done the "verify databse" item within the report? Also - assuming you are doing indexed queries - perhaps your indices are corrupt. You said you could not pull back recent data but you could pull old data. Have you tried a broader range report criteria or switching an indexed search (eg, 'Entry ID' = "ISS00000000001") to a like search (eg 'Entry ID' LIKE "%ISS00000000001") to force a non-indexed search? William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157
________________________________ From: Action Request System discussion list(ARSList) on behalf of Shurmur, Cathy Sent: Mon 12/8/2008 7:38 AM To: arslist@ARSLIST.ORG Subject: Problem with Crystal Reports 10 Running on ARS 7.1 ** ARS listers I have a problem and need your help. After doing an upgrade from ars 6.3 patch 24 to ars 7.1, our crystal reports will not run. We are receiving this error: An error occurred while generating the Crystal report: 0x80043ac3 - File not found. (ARERR 1904) Before the server upgrade I also upgraded Crystal reports from 8.5 to V10. V10 reports ran fine from our 6.3 environment. Our reports are being run in varous ways: from active links through the reports form, from active links with reports embedded and directly from the reporting tool. To troubleshoot this problem, I uninstalled the User tool and Admin tool from my PC - both versions 6.3 and 7.1. I reinstalled the 7.1 client and now get a another set of problems. Running a report from an active link through the report form based on a fairly current entry, the report runs but does not pull back any data. If I try to run a report based on a record - say two years old - the report runs fine. Trying to run the same report but embedded within the active link, I still get the original error: An error occurred while generating the Crystal report: 0x80043ac3 - File not found. (ARERR 1904) ODBC underscores is checked in the Admin tool. Has anyone had success with 7.1 and Crystal 10? Thank You, Cathy Shurmur Remedy Admin IT Communications University of Michigan __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
