Gary, Many of us have been saying that for a long time. It's a floating write license. Searching shouldn't have anything to do with the assignment of the floating license.
I have heard Doug Mueller say that the assumption is that if you execute a search, you will be making a modification soon. Therefore the licenses are assigned with a search if they are available. Dave ------------------------- dave.shell...@tycoelectronics.com (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> To: arslist@ARSLIST.ORG <arslist@ARSLIST.ORG> Sent: Wed Dec 17 08:48:14 2008 Subject: Re: floating licenses Dave, thanks for responding. I understand how licenses work, I just do not think that a float license should be assigned until such case that one is needed; it messes up how many licenses are actually needing to be used at one time. > As defined, "When a search, modify, or submit is performed, AR System checks for an available Floating Write license token. Why should it? A write license is not required at this point unless/until a modify of another person's ticket is occurring, with submitter mode locked. If it is consuming a license prior to this point, basically any time the user uses the system, then I'm using more licenses than I should be. That means that if I have 100 users that might modify 5 other people's tickets per month, but 200 of their own, then I most likely will be running out of licenses every day. I should be able to have 25 licenses for 100 users if they each only modify five tickets per month, because they each only require a write license for those five modifications. I wrote filters that track the different submit/mod own/mod other each time someone performs one, and it increments a counter in another table so that I know exactly how many licenses I need. We currently have everyone on fixed licenses, but I think that is a waste. Thanks, Gary Opela, Jr. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, December 16, 2008 7:15 PM To: arslist@ARSLIST.ORG Subject: Re: floating licenses ** > In the mid-tier, it's 15 minutes The floating license time-out on the Mid-tier can be no less than one hour currently. > Basically, if the user is just submitting, modifying their own, and querying, will remedy go ahead and assign a ticket[sic]? As defined, "When a search, modify, or submit is performed, AR System checks for an available Floating Write license token. If a token is available, the user is granted write access to requests. If no tokens are available, the user is notified and continues to use the Read license until a token becomes available." (Concepts Guide - AR System 7.1.00 - Page 57) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Tuesday, December 16, 2008 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: floating licenses ** Once they are assigned a floating license, they keep that license until they log out or are inactive for your minimum period. In the user client, the minimum that can be set is 1 hour. In the mid-tier, it's 15 minutes, I believe, but please correct me if I am mistaken. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Tuesday, December 16, 2008 4:45 PM To: arslist@ARSLIST.ORG Subject: Re: floating licenses Once a user requires a license, they have it till the license timeout or till they log out as far as I know. Most of our users are assigned a read license unless they are modifying other people's tickets. I believe how the licenses work for floating is that the user is logged in with a floating license. How I wished it worked, is if the user was logged in with a read license and remedy grab the floating license when it needed it. I've noticed that when we run out of floating licenses, people that are logging in are getting that error message of no license available which leads me to believe that Remedy is trying to assign them a floating license. One sure fire way to tell would be to look at the aruser.log and see what the log statement is when a user logs in. I believe that when a floating user logs in, the log statement would read FLOAT GRANT WRITE when they do. On Tue, Dec 16, 2008 at 2:20 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <gary.opela....@tinker.af.mil> wrote: ** I just want to make sure that I'm clear on one thing. If a user has a floating license, will remedy assign them the license before they must have it? Basically, if the user is just submitting, modifying their own, and querying, will remedy go ahead and assign a ticket? I think it probably will, which I think might cause me some problems. I have a lot of users that just need a license for maybe 5 - 10 tickets per month, I was going to look into transferring them over, like 100 users to 25 floating licenses. All of these users submit a lot of tickets though, I just don't want any issues. Has anyone ever noticed if they've had issues if, say, all 100 users were using remedy, but just not doing anything that required a license? ARS 6.3 Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
