We've been having issues with floating licenses, so I happen to know it assigns the floating license for Incident, for example, as soon as the person opens the Incident Management Console. It doesn't necessarily wait until they try and perform a write action.
Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 16, 2008 4:20 PM To: [email protected] Subject: floating licenses ** I just want to make sure that I'm clear on one thing. If a user has a floating license, will remedy assign them the license before they must have it? Basically, if the user is just submitting, modifying their own, and querying, will remedy go ahead and assign a ticket? I think it probably will, which I think might cause me some problems. I have a lot of users that just need a license for maybe 5 - 10 tickets per month, I was going to look into transferring them over, like 100 users to 25 floating licenses. All of these users submit a lot of tickets though, I just don't want any issues. Has anyone ever noticed if they've had issues if, say, all 100 users were using remedy, but just not doing anything that required a license? ARS 6.3 Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
