We just went from 6.3 to 7.1 ARS servers and it broke our Netcool gateway. If I remember correctly there was an incompatibility between the NCG 6.3 and ARS 7.1. Something to do with how NCG 6.3 does authentication was not working against 7.1 ARS. I cannot tell if you upgrade your NCG to 7.1
On Thu, Mar 19, 2009 at 8:12 AM, Shyman, Jonathan <[email protected]>wrote: > James, > > This is strange. If I read this right you are saying that Remedy > User Tool can connect from client desktops but the NetCool "client" cannot > connect to Remedy? > > My first question would be this: By "no firewalls are enabled" do > you mean between the NetCool server and the Remedy server or on the new > Remedy server itself? The reason I ask is that some flavors of Linux come > with a firewall OOB and it may be enabled. If you are unsure, see if there > is an iptables or ipchains service on the Linux server and stop them (also > set them to not run at startup. Let us know what flavor of Linux it is as > well...assuming RedHat). > > Next question: Is the NetCool server on the same network as the AR > server? Are the clients on the same network as either one? > > Also, if clients can connect that would tend to indicate something > wrong on the NetCool side or between NetCool and AR. Does NetCool have > connection logs you can look at? Maybe the answer is in there. If you find > something you can always post it here and see if anyone has any ideas. > > One last thing: I assume NetCool is using an AR User account. Maybe > turn on user logging on the server, tail the logs (tail -f <logname>) and > then attempt to log in with NetCool and see what the AR log says. This would > help you verify the credentials if you see a login failed message. > > --- J.T. Shyman > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of James Pifer > Sent: Thursday, March 19, 2009 8:29 AM > To: [email protected] > Subject: Port issues with Netcool Gateway connecting to ARS 7.1 > > We just upgraded our server from Win32/ARS 6.x to Linux/ARS 7.1. We also > use Netcool and I'm having trouble getting Netcool's Remedy Gateway to > connect to the new server. Couple questions: > > We're running ARS on port 9901. Clients connect fine and I can see in a > netstat -a that it's listening, but nmap from another machine does not > see the port 9901 open. I assume it's a TCP port. > > No firewalls are enabled. > > Netcool support also wants me to telnet to the server using port 9901 > and verify the credentials to login. I do not get a response trying to > telnet to the port. > > Should this work? > > Any help is appreciated. > > Thanks, > James > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
