Another common source for this type of error is that there is no assignment rule for the created Incident. The error text in the event that Eli points to should tell you what is going on.
Regards, Chuck Baldi On Tue, Mar 24, 2009 at 3:38 PM, Eli Schilling <eli.schill...@thecreek.com>wrote: > ** You'll want to open this request in the SRM:Request form (there should > be an REQ number). The "Service Requests" form has a [Processes and > Questions] tab. From there click [View Proces] and then in the lower right > corner [View Events] - Typically, it will give you a more useful message > about what failed. However, since it DID create the incident, its hard to > say what might have happened. I usually see these when people submit > service requests with invalid categorization or when they enter their entire > life story in the summary field. > > Hope that helps... > > -Eli > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Timothy Rondeau > *Sent:* Tuesday, March 24, 2009 12:33 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Service Request encountered an event error with the back-end > application > > ** > > Hi, > > > > 7.0.1 p2 on SQL 2005 windows 2003 ITSM > > > > Hoping someone can point me in the right direction. Looking at these > errors below and trying to figure out why they are generated. Incident gets > created, but have this email, no info as to why this gets generated. > > > > > > Service Request INC000000264119 encountered an event error with the > back-end application. This error must be handled promptly. > > > > Thanks > > > > Tim > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html_____Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
