Was there a Manager who asked you to do that who now thinks he understands how it works? -- Chris Danaceau AttivaSoft Solutions Architect
________________________________ From: Action Request System discussion list(ARSList) on behalf of John Sent: Sat 3/28/2009 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: SLM Question A little SLM fun I did 2 years ago or so: http://img.skitch.com/20090328-1b4nax88g5nyhiiwn687nybi9f.jpg -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com On Mar 27, 2009, at 11:24 PM, Shafqat Ayaz wrote: Hi All I have a question on SLM. On our system we have two companies, the SLA is currently only implemented for one company. Ok the question In about 5% of the Incidents the SLM Status field is not getting updated properly. The SLM Status field shows No Service Target Assigned, even though the table above the Service Targets table shows, the targets being met or missed or whatever correctly. The SLM Module seems to be working properly, the appropriate notifications are being sent out properly, but the SLM Status field is not getting updated properly. Anyone have any ideas why this should be happening. Also in some instances when the ticket is assigned from one company to another and back again, sometimes the SLM Status field shows No Service Target Assigned, although there should be. It looks like, say that the SLA is defined for company A and not company B. when a ticket is assigned to company A, the SLA gets attached, when it is re-assigned to company B it gets detached, but if the ticket is then re-assigned back to company A, the SLA does not get attached properly. Any ideas or suggestions would as always be most welcome. Many thanks in advance. ARS 7.0.1 SLM 7.1 Oracle 10 Solaris Shafqat Ayaz _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
