Recently my customer upgraded to SLM 7.1 Patch 1.. i have seen this "No Service Target Assigned" scenario that you have explained...
In my case when the SLM measuremnt staus is "Warning" it would change the SLM status to "No Service Target Assigned" this is a known issue .. check with BMC support for KB and Fix in this regard. for your other problem "*when a ticket is assigned to company A, the SLA gets attached, when it is re-assigned to company B it gets detached,*" i would check the Terms and condition of the Service target.. check if it includes company A... in case it is there in the T&C you need to modify the T&C to accomodate company "B" On Sat, Mar 28, 2009 at 9:54 AM, Shafqat Ayaz <shafq...@yahoo.com> wrote: > Hi All > > I have a question on SLM. On our system we have two companies, the SLA is > currently only implemented for one company. Ok the question > In about 5% of the Incidents the SLM Status field is not getting updated > properly. The SLM Status field shows No Service Target Assigned, even though > the table above the Service Targets table shows, the targets being met or > missed or whatever correctly. The SLM Module seems to be working properly, > the appropriate notifications are being sent out properly, but the SLM > Status field is not getting updated properly. > Anyone have any ideas why this should be happening. Also in some instances > when the ticket is assigned from one company to another and back again, > sometimes the SLM Status field shows No Service Target Assigned, although > there should be. It looks like, say that the SLA is defined for company A > and not company B. when a ticket is assigned to company A, the SLA gets > attached, when it is re-assigned to company B it gets detached, but if the > ticket is then re-assigned back to company A, the SLA does not get attached > properly. > > Any ideas or suggestions would as always be most welcome. > Many thanks in advance. > > ARS 7.0.1 > SLM 7.1 > Oracle 10 > Solaris > > Shafqat Ayaz > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
