Oh. The web service is down it sounds. Flush the cache on your Mid Tier web server and restart whatever runs java on your Remedy Mid tier server (we use Apache).
Once you do that then you should be able to view the webservice from the Admin tool. Does that also solve the new issue you are getting? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 3:24 PM To: [email protected] Subject: Re: Web Services Error ** We have tried entering both WSDLFile - which offers no authentication screens, and URL with authentication, where we put in an active ARSystem user and password. In all cases we get the same error, including now that we have changed output not to include date fields. The thing is I can't access the WSDL from within the administrator either ! Thanks, Sharon ext. 2219 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lammey, Peter A. Sent: Friday, March 27, 2009 1:25 PM To: [email protected] Subject: Re: Web Services Error It sounds like the User and password being passed is not being validated correctly. In the Altiris component that connects to the the WSDL did you define the Authentication Value correctly? Basically you will need to set the Authentication to "ARSystem" and then set the Username and password that you have in Remedy. You may also need to set the locale and timezone as well but they might be optional. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html_____Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
