It sounds like the User and password being passed is not being validated correctly.
In the Altiris component that connects to the the WSDL did you define the Authentication Value correctly? Basically you will need to set the Authentication to "ARSystem" and then set the Username and password that you have in Remedy. You may also need to set the locale and timezone as well but they might be optional. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 1:17 PM To: [email protected] Subject: Re: Web Services Error ** I made the changes in the output and saved the web service again, but when I click on View to see the contents of the wsdl I get an error: User has no access to form HPD_Helpdesk (even though the form has Public access enabled). I had seen this problem on and off before but once I turned on Allow Guest Users I was able to access the wsdl. Thanks, Sharon ext. 2219 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lammey, Peter A. Sent: Friday, March 27, 2009 12:18 PM To: [email protected] Subject: Re: Web Services Error Is the web service that was setup in Remedy pointing to any Date/Time fields? I have found that Altiris Workflow cant seem to ingest the web service into a component correctly if the Remedy web service has Date/Time fields in either the Input or Output values. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 12:08 PM To: [email protected] Subject: Re: Web Services Error ** He is setting up the Web Service Caller in Altiris which if I understand correctly connects to the WSDL and then populates the info into the component in Altiris before generating a dll which is then used to access the web service from Altiris. So I would say he is trying to get the WSDL. Thanks, Sharon ext. 2219 size=2 width="100%" align=center tabIndex=-1> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Friday, March 27, 2009 9:52 AM To: [email protected] Subject: Re: Web Services Error Is he trying to get the WSDL or actually send/receive data to the web service? Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 7:49 AM To: [email protected] Subject: Web Services Error We are on ARS 7.1.4 on windows with sql 2005 and helpdesk 6.0. I published a web service for the Helpdesk desk form and gave the URL to the wsdl file to our Altiris administrator. Can anyone shed any light on the error message that we are receiving from his application when trying to connect to Remedy via the web service: Cannot get request from url: http://rwrmdywh21/arsys/WSDL/public/rwrmdyahv22/HPD_HelpDesk System.InvalidOperationException: There is an error in XML document (20, 2). ---> System.InvalidOperationException: <HTML xmlns=''> was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) System.InvalidOperationException: There is an error in XML document (20, 2). ---> System.InvalidOperationException: <HTML xmlns=''> was not expected. at System.Web.Services.Description.ServiceDescriptionSerializationReader.Read125_definitions() at System.Web.Services.Description.ServiceDescription.ServiceDescriptionSerializer.Deserialize(XmlSerializationReader reader) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader, Boolean validate) at System.Web.Services.Description.ServiceDescription.Read(XmlReader reader) at LogicBase.Framework.WSDLProxyGen.ReadService(ICredentials credentials, String url, ServiceDescriptionImporter importer) at LogicBase.Framework.WSDLProxyGen.GenerateProxy(ICredentials credentials) at LogicBase.Framework.WSDLProxyGen.GenerateProxyAssembly(Boolean generateInMemory, ICredentials credentials) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL, Boolean generateProxyAssemblyInMemory) at LogicBase.Framework.WebserviceParser.Load(String PathToSourceWSDL) at LogicBase.Components.DynamicWebserviceCaller.DynamicWebServiceGenerator.GetWebMethods(UrlReference[] urls) Thanks, Sharon Menachem Remedy Administrator Rollins Inc. 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