Sharon, Go to pocketsoap.com and download tcptrace.exe (you can try it for free) . TCPTrace is simple utility that stays in the middle of the communication and it will show you every single step of it, and therefore, where your calls fail. The logs you are looking at do not contain relevant information for effective troubleshooting of web services. If you have questions how to use it feel free to drop me a line.
Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com ----- Original Message ----- From: Sharon Menachem Newsgroups: public.remedy.arsystem.general To: [email protected] Sent: Monday, March 30, 2009 8:43 AM Subject: Re: Web Services Error ** Nope that's not it - the web service is available as long as I login to mid-tier. I understand from Carey that all I need to do is to be able to access the xml file and give the contents to the developers in whatever format they want. They do not necessarily need to connect using the WSDL connection string from Remedy. So that's what we are now going to try. Thank you both for all your help. Thanks, Sharon ext. 2219 ------------------------------------------------------------------------------ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lammey, Peter A. Sent: Friday, March 27, 2009 3:50 PM To: [email protected] Subject: Re: Web Services Error Oh. The web service is down it sounds. Flush the cache on your Mid Tier web server and restart whatever runs java on your Remedy Mid tier server (we use Apache). Once you do that then you should be able to view the webservice from the Admin tool. Does that also solve the new issue you are getting? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ------------------------------------------------------------------------------ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sharon Menachem Sent: Friday, March 27, 2009 3:24 PM To: [email protected] Subject: Re: Web Services Error ** We have tried entering both WSDLFile - which offers no authentication screens, and URL with authentication, where we put in an active ARSystem user and password. In all cases we get the same error, including now that we have changed output not to include date fields. The thing is I can't access the WSDL from within the administrator either ! Thanks, Sharon ext. 2219 size=2 width="100%" align=center tabindex=-1> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lammey, Peter A. Sent: Friday, March 27, 2009 1:25 PM To: [email protected] Subject: Re: Web Services Error It sounds like the User and password being passed is not being validated correctly. In the Altiris component that connects to the the WSDL did you define the Authentication Value correctly? Basically you will need to set the Authentication to "ARSystem" and then set the Username and password that you have in Remedy. You may also need to set the locale and timezone as well but they might be optional. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ------------------------------------------------------------------------------ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html_____Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ------------------------------------------------------------------------------ Please consider the environment before printing this e-mail. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html_____Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
