We have been using SRM 2.2 Patch 2 since March 2, 2009. Previously, we were on ITSP 3.1 Request Management for years.
We have currently around 130 Service Request Processes out of which ~14 are done using Advanced Interface Forms (heavily customized). We have also integrated SRM with an user-provisioing system for On-Boarding process. Thanks Mahesh On Tue, Apr 21, 2009 at 10:36 AM, Pierson, Shawn <[email protected]>wrote: > ** Good morning, > > This should be a rather simple question. How many of you are using BMC’s > SRM module in production currently? If you are using it, what types of > things do you use it for? > > We bought it and are looking at using it, but it is tedious so I want to > make sure we don’t invest a lot of time and money into it if it’s not widely > used enough for BMC to keep it around. > > Thanks, > > *Shawn Pierson * > Remedy Developer | Southern Union > > > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
