Cindy, When you say "disappear," I'm assuming you are tracking the message to make sure it has actually reached the ArAdmin mailbox. If not, I would confirm that with the Exchange Message Tracker (may need Exchange admin support for this).
After that is confirmed, you can run AR filter logging to see if there is any activity after the polling interval. Also, if you have ITSM, you can check to see if any records are in the HPD interface Create form. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Basile, Cindy Sent: Friday, April 24, 2009 9:54 AM To: [email protected] Subject: Exchange 2007 issues ** Hello, I am new to submitting questions to the group, so I hope I am asking this correctly. We recently upgraded to Exchange 2007 - we are running AR Server V6.00.01 patch 1539. Since the upgrade incoming emails are just disappearing out of the ArAdmin inbox and never creating HD cases or Change Requests. We moved the mailbox back to 2003 and still have some issues - does anyone have any advice or suggestions on how to correct this? Upgrading to V7 is not an option... Any help would be greatly appreciated - thank you. Cindy Basile Systems Support Lead Financial Partners, Inc. 509-340-5480 CONFIDENTIALITY NOTICE: This e-mail transmission may contain confidential information. This information is solely for the use of the individual(s) or entity to whom or which it was intended. If not an intended recipient, any review, copying, printing, disclosure, distribution or any other use is strictly prohibited. If you have received this email in error, please immediately notify the sender by reply e-mail. Please delete this e-mail from your files if you are not the intended recipient. Thank you. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
