Good info here... Got to love support for that .30 cents a day they
pay them... Have had same issues with support.. So is 2.5 coming
soon and is there special version you need to be on prior? That you
know of?
Sent from my iPhone
On Apr 23, 2009, at 2:36 PM, lee <[email protected]> wrote:
We have been using SRM for 1 year almost.
Started with 2.0... had issues with bugs.
Moved to 2.1 and got it stable and working but couldn't apply patch
1. BMC swore up and down it was our fault.
Had to spend the next 6-8 months rebuilding our whole dev site for
BMC... and in the end it was BMC installer issue.
We use it for incidents and work orders.
We created custom forms to do things that SRM can't do.. like
autoclose work orders if something is not needed.
It is a good product but needs work.
Installed SRM 2.2 in dev and found it broke a lot of our 2.1 set up.
I'm looking for 2.5 info but it seems be removed from all places I
thought I saw it.
The midtier performance of the SRM isn't the best..
The usability for support staff is not the best (REQ# vs INC# vs
WO#... and the fact that support staff can't open these from the
process view is irritating)
SRM 2.1 notifications are not polished. Some don't even work
properly.
But the whole idea of it is good and we believe it will be polished up
real soon. I wish I could see info on SRM 2.5 though.
On Apr 23, 11:22 am, PCR Remedy <[email protected]> wrote:
One customer go live 7 months ago. Each month they create 1,600 new
requests, in a Catalog of 80 services.
Peter.
On Tue, Apr 21, 2009 at 10:36 AM, Pierson, Shawn
<[email protected]>wrote:
** Good morning,
This should be a rather simple question. How many of you are
using BMC’s
SRM module in production currently? If you are using it, what
types of
things do you use it for?
We bought it and are looking at using it, but it is tedious so I
want to
make sure we don’t invest a lot of time and money into it if it’
s not widely
used enough for BMC to keep it around.
Thanks,
*Shawn Pierson *
Remedy Developer | Southern Union
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