What do you think would happen if they just installed the 7.1 client over the 6.3 client? Could there be something that would come across as 6.3?
Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Friday, April 24, 2009 5:15 PM To: [email protected] Subject: Re: Capture Client Version I think it is based on the actual User.exe (It is the same info you see when you look at the properties of the user.exe file) What it sounds like is they installed the 7.1 client in a different location and are still running the 6.3. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nall, Roger Sent: Friday, April 24, 2009 4:59 PM To: [email protected] Subject: Re: Capture Client Version Thanks for the info. Unfortunately this does not tell me what I need to know. I am trying to find out what in the client sends this information. Is it the Registry? Is there something in the API call on login? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shellman, David Sent: Friday, April 24, 2009 4:00 PM To: [email protected] Subject: Re: Capture Client Version Roger, We have an Active Link that is attached to major forms that pushes $VERSION$ to a Client info form. The Active Link fires on submit or modify. If $USER$ and $VERSION$ do not match it creates a new record. Take care as this also logs API and MidTier. Dave ------------------------- [email protected] (Wireless) ________________________________ From: Action Request System discussion list(ARSList) ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
