Calman,
This is exactly what I was looking for. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Calman Steynberg Sent: Friday, April 24, 2009 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: Capture Client Version ** Roger, Turn on API logging on the server. It includes the user name, IP address and protocol version of the client that is connecting to the server. This is from a 6.3 driver (protocol 11): <API > <TID: 0000003176> <RPC ID: 0000000899> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > /* Fri Apr 24 2009 16:43:59.2250 */+VER ARVerifyUser -- user Demo from Unidentified Client (protocol 11) at IP address 192.168.0.156 This is from a 7.5 user tool (protocol 13): <API > <TID: 0000003180> <RPC ID: 0000000818> <Queue: Fast > <Client-RPC: 390620 > <USER: Demo > /* Fri Apr 24 2009 16:35:21.0280 */+VER ARVerifyUser -- user Demo from Remedy User (protocol 13) at IP address 192.168.179.172 Calman On Fri, Apr 24, 2009 at 1:40 PM, Nall, Roger <roger.n...@t-mobile.com> wrote: ** All, Can someone tell me what variable is sent through the login that tells us what client version a user is operating from? We have a situation where we are capturing $VERSION$ for each user. This is showing some users as using 6.3 when they say they have installed 7.1. These are remote users and there is no other way to verify client versions. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
